Terms & Important Information

Last updated: 22/10/25  Operated by Bad Back Barney Ltd (“we”, “our”, “us”).  

Please read this carefully before starting the 21-Day Back Pain Relief programme. By  purchasing or participating, you agree to the following terms.  

1. What This Programme Is  

• An educational and self-management course designed to help you understand and  manage non-specific back pain.  

• Based on current scientific research and physiotherapy best practice, focusing on the  Back on Track Framework — Progressive Movement, Reframed Mindset, and Lifestyle  Optimisation.  

• Delivered through pre-recorded videos, daily emails, and self-guided activities over 21  days.  

• Aims to empower you to take an active, confident role in improving your back health.  

2. What This Programme Is Not  

• It is not a substitute for personal medical assessment, diagnosis, or treatment.  

• It does not provide individualised exercise prescriptions or replace one-to-one  physiotherapy care.  

• It does not claim to cure or prevent disease.  

• You should continue any existing treatment plans prescribed by your GP,  physiotherapist, or specialist.  

• If you are unsure whether this programme is suitable for you, consult a qualified health  professional before starting.  

3. Who This Programme Is For  

• Adults experiencing non-specific, mechanical, or persistent back pain (with or without  flare-ups).  

• Individuals who are medically stable and able to perform light to moderate physical  activity.  

• Those who want to better understand their pain and develop healthier, evidence-based  habits.  

• People looking for education, structure, and practical self-management strategies. 

4. Who This Programme Is Not For  

• Anyone with serious underlying medical conditions affecting the spine (e.g. cancer,  infection, fracture, inflammatory disease).  

• Individuals with new or unexplained symptoms, such as loss of bladder/bowel control,  numbness in the groin, unexplained weight loss, fever, or trauma.  

• People recovering from recent surgery or acute injury who have not been cleared for  movement by a clinician.  

• Those seeking personalised physiotherapy, hands-on treatment, or diagnostic testing.  

5. Safety and Personal Responsibility  

• You are responsible for ensuring that your environment is safe and suitable for light  exercise.  

• If you experience a sudden increase in pain, dizziness, breathlessness, or other  concerning symptoms, stop immediately and seek medical advice.  

• Participation is voluntary and at your own risk. While every effort has been made to  ensure accuracy and safety, results vary and cannot be guaranteed.  

6. Refund Policy  You may request a full refund at any time by emailing barney@badbackbarney.com.  Refunds will be processed within 5–10 working days of your request.  

7. Professional & Ethical Standards  This course was created by a HCPC-registered Physiotherapist (UK) and complies with  the HCPC Standards of Conduct, Performance and Ethics.  All content is educational and reflects current evidence-based best practice.  

8. Liability Disclaimer  Bad Back Barney Ltd and its representatives accept no liability for injury, loss, or damage  sustained through participation. You acknowledge responsibility for your own safety.  Nothing in this document excludes liability where prohibited by UK law. 

9. Intellectual Property  All programme content — including videos, emails, written materials, and graphics — is  the intellectual property of Bad Back Barney Ltd. You may not reproduce or distribute  materials without written permission.  

10. Privacy and Data Protection  Your personal data will be handled in compliance with UK GDPR. We only use your  information for programme delivery and communication. You may unsubscribe or request  deletion of your data by emailing barney@badbackbarney.com.  

11. Contact Information  For questions, feedback, or support:  barney@badbackbarney.com  Bad Back Barney Ltd — United Kingdom  Registered Company Number: 15611440  

Acknowledgement: By purchasing or accessing the 21 Days of Back Pain Relief course, you confirm that you  have read and understood these terms, accept responsibility for your participation, and  agree to these conditions in full.